Cancellation Policy

Send Your Request by Email

Send all requests in writing by email to infoairupballoons@gmail.com with the order number, client name, and event/pickup date.

Standard Windows

• 14 or more days before the event: cancellation permitted; the Materials Advance (30%) may be refunded minus non-recoverable costs. The Retainer (20%) is non-refundable.
• Less than 14 days before the event: cancellation permitted; no refund of the 50% Booking Payment. If documented non-recoverable costs exceed 50%, the Client pays the difference within 5 business days.

Rescheduling

• One (1) free reschedule within 12 months, subject to availability.
• Each additional reschedule: $100.
• Rescheduling does not change the original refund rules.

Late Booking (less than 14 days)

• Requires 100% prepayment, non-refundable.
• One (1) reschedule within 12 months is permitted (availability required; price and terms may adjust if the scope or location changes).

Outdoor & Safety

• If conditions are unsafe (e.g., sustained wind of ~15–20 mph, gusts above ~25 mph, no secure anchors, venue prohibitions), the Vendor may pause, relocate, or dismantle the installation.
• No refunds for weather-related damage or disruption after installation; where feasible, the Vendor will offer a reasonable alternative (move indoors or simplify the setup).

Standard Windows

• Buyer’s remorse: cancel within 24 hours of payment and if pickup is more than 7 days away.
• 7 or more days before pickup: 50% refund or 100% store credit (valid 6 months).
• Less than 7 days before pickup: no refund.

Rescheduling

• One (1) free reschedule within 30 days, subject to availability; maximum two (2) reschedules, then the date is fixed.
• Rescheduling does not change the original refund rules.
• Late booking (less than 7 days): 100% prepayment, non-refundable. The reschedule option above applies.